Terms of service

By submitting an order request to Video Sparkles you agree that:

• Online estimates are based on what you submit (formats, counts, lengths, and options). We generally begin work using that estimate once we receive your package.
• If what we receive is significantly different from what you submitted in a way that would change the price substantially (for example, wrong formats, many more or fewer items than listed, or other material mismatches), we will contact you with an adjusted invoice before continuing.
• Some charges can only be confirmed when we play or process your media — including PAL format surcharges (many customers do not know a tape is PAL until we play it; if you selected Not sure, we need to test), tape repair, cleaning, or runtime over 2 hours. Those do not hold up the start of your order. If any of these apply, we will send an adjusted invoice for surcharges before we deliver your final streaming link and downloads.
• If a tape is not playable and/or is not family content, we will refund the original amount for that item, minus a handling fee.
• Service is available to Canadian customers only.
• Order requests are submitted through our Order page. Questions: info@videosparkles.com or 1-833-699-TAPE (1-833-699-8273).
• Digital files remain available for download for a reasonable period after delivery; please keep your own backups.